Privacy Policy

Last Updated: March 2026

Who We Are

In Grained is a woodworking business based in Halifax, West Yorkshire, UK. Our website address is: https://ingrained.shop

What Personal Data We Collect and Why

Contact Forms

When you use our contact form, we collect your name, email address, and message. We use this information solely to respond to your inquiry. We retain this data for up to 12 months for customer service purposes.

Order Information

When you make a purchase, we collect your name, billing address, shipping address, payment information (processed securely by Stripe), email address, and phone number. This information is necessary to:

• Process your payment securely
• Fulfill your order
• Send you order confirmations and updates
• Comply with legal obligations (HMRC record-keeping requirements)

We retain order information for 7 years as required by UK tax law.

Cookies

We use essential cookies to remember your basket contents and your cookie preferences. We also use analytics cookies (if you consent) to understand how visitors use our site. See our Cookie Policy for more details.

Who We Share Your Data With

We share your data with:

• Stripe - for payment processing (their privacy policy applies)
• Netlify - for website hosting
• UK Tax Authorities - if required by law

We never sell your data to third parties.

Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erasure ('right to be forgotten')
• Restrict processing
• Data portability
• Object to processing

To exercise these rights, please contact us at ingrainedshop@gmail.com.

How We Protect Your Data

Our website uses SSL encryption. Payment data is processed directly by Stripe and never touches our servers. We implement security measures to protect your personal information.

Contact Information

For privacy-related inquiries: ingrainedshop@gmail.com

Address: 10 Booth House Terrace, Luddeden Foot, Halifax, West Yorkshire, UK